Support

Membership Support

You can get 24/7 membership support (i.e. login retrieval, cancellation, billing questions, etc.) by clicking the applicable CCBill or Epoch support link below.

CCBill Support

Epoch Support


Support Contact

You can contact support at admin@spytug.com

I check my email often throughout each day and will respond as soon as possible.

To expedite support, please provide your Username in your message.


Login Help

If you're having trouble logging in and are getting an "Access Denied" message then please make sure you enter both Username and Password in correctly each time you get prompted, not copy/paste. Sometimes when you copy/paste it adds hidden characters or spaces to the Username/Password fields which will give you an error. If you use a VPN, please make sure it's turned off before trying to log in.

Remember that logins are cAsE SeNsItIvE. Old logins can get stored by browsers so you may have to clear you browser cache and cookies. If you think you entered your login incorrectly too many times then just wait about 10-15 minutes and try again.

If you forgot your login then just CLICK HERE to retrieve it.


Device Code Prompt

For added security, you may receive a "New Device" prompt that requires you to enter a code that will be emailed to you. Once your device is approved, you won't have to enter the code again but a new code will be required for each new device you use to access the Member's Area. This security measure is put in place to prevent others from using your login.

If you don't receive the code email in your inbox, please check your spam folder. If it's not there then refresh the prompt several times to generate a new email.


Video Help

If you're having trouble streaming videos then try another browser like Fire Fox, Safari or Chrome. In most cases this corrects the problem.